Shipping Policy

Shipping Policy

This policy explains how and when we deliver your Adelaide Rose order. All timescales are estimates and not guarantees.

This policy was last updated in August 2026.

Where we deliver

We currently deliver to addresses within the United Kingdom.

Our delivery partners

We dispatch orders using Royal Mail and Evri. The carrier used may vary depending on the size of your order and your delivery address.

Processing and delivery times

We aim to process and dispatch orders within 1–3 business days. Once dispatched, estimated delivery is typically 3–7 business days, depending on the carrier and your location.

These are estimates only and may vary during busy periods, sales, or public holidays. They are not guaranteed delivery dates.

Shipping costs

Shipping costs, where they apply, are shown in pounds sterling (GBP, £) at checkout before you complete your order. Shipping is free on all orders.

Order tracking

Where tracking is available, we will send you tracking details by email once your order has been dispatched so you can follow its progress.

Delays

Occasionally, deliveries may be delayed by circumstances outside our control, such as adverse weather, carrier disruption or high demand. We will do our best to keep you informed. If your order has not arrived within a reasonable time of the estimated window, please contact us at info@adelaide-rose.com and we will help.

Incorrect addresses

Please check that your delivery address is complete and correct at checkout. We cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address provided by you. If a parcel is returned to us because of an address error, we will contact you to arrange redelivery, which may incur an additional charge.

Contact

For any questions about delivery, please email us at info@adelaide-rose.com.