Returns and Claims Policy – Adelaide Rose Store

Note: We do not offer free returns; shipping costs apply.

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving the product.

For a return to be accepted, it must meet the following conditions:

• The order contains all original parts, and the packaging is in the same condition as when the product was received.
• The product must have been used normally; damage caused by misuse is excluded.
• Products for which hygiene is important must be thoroughly cleaned before being returned.
• Any defect in the product must have been detected immediately upon receipt.
• We reserve the right to charge the customer for shipping costs.
• The return will be processed within 7 business days and, if the conditions are met, will be officially accepted within that period. We reserve the right to reject items if we suspect they have been used or damaged for reasons beyond our control.
  

How can I return my order?

If your order meets the conditions mentioned above, follow these steps:

Send an email to: info@adelaiderose.com

The email must include:

• Order number
• Reason for the return
• Photo of the product (if damaged)
• Customer’s full name
• Customer’s address

We will contact you and provide you with the exact return address. Never send the product to the original return address, as we will provide you with the correct address.

Return shipping costs are the customer’s responsibility.

Cancellation Policy (Right of Withdrawal)

The customer has the right to withdraw from the contract in accordance with applicable law, provided that the customer is an individual and the purchase is not primarily related to their professional or business activity.

A. Cancellation Conditions

Withdrawal period: 14 days from the day you, or a third party authorized by you (other than the carrier), received the last product.

Because we use an automated system, orders are processed immediately after they are placed. For this reason, it is not possible to stop the shipment once it has been initiated, and a refund cannot be issued before the product is received.

To exercise your right of withdrawal, you must notify us (Store Adelaide Rose) by means of a clear statement (for example, via email). The withdrawal is complete once we receive the merchandise.

Return shipping costs are the responsibility of the customer.

Note on Shipments in Transit

Since our products are shipped from Asia, transit times may be longer and are beyond our control.

If the order is already in transit, cancellation is not possible. You must wait to receive it and then proceed with the return. You may notify us of your cancellation in advance. To expedite the process, please send us the shipping receipt.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received, excluding shipping costs (and any additional costs if you chose a different delivery method), without undue delay and no later than 14 days from receipt of your notice and the products.

The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.

You will not be charged any additional fees for the refund.

Additional Information

All returns must be shipped to our central warehouse in Asia at the customer’s expense.